Cita APA (7th ed.)

Bhatnagar, S. (2009). Unlocking E-Government Potential: Concepts, Cases and Practical Insights. SAGE Publications India Pvt Ltd.

Cita Chicago (17th ed.)

Bhatnagar, Subhash. Unlocking E-Government Potential: Concepts, Cases and Practical Insights. New Delhi: SAGE Publications India Pvt Ltd, 2009.

Cita MLA (9th ed.)

Bhatnagar, Subhash. Unlocking E-Government Potential: Concepts, Cases and Practical Insights. SAGE Publications India Pvt Ltd, 2009.