Lovelock, C. (2010). Services Marketing: People, technology, strategy. Pearson Education.
Chicago-viite (17. p.)Lovelock, Chatterjee. Services Marketing: People, Technology, Strategy. New Delhi: Pearson Education, 2010.
MLA-viite (9. p.)Lovelock, Chatterjee. Services Marketing: People, Technology, Strategy. Pearson Education, 2010.
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