Lovelock, C. (2010). Services Marketing: People, technology, strategy. Pearson Education.
Chicago (17e ed.) BronvermeldingLovelock, Chatterjee. Services Marketing: People, Technology, Strategy. New Delhi: Pearson Education, 2010.
MLA (9e ed.) BronvermeldingLovelock, Chatterjee. Services Marketing: People, Technology, Strategy. Pearson Education, 2010.
Let op: Deze citaties zijn niet altijd 100% accuraat.