Lovelock, C. (2010). Services Marketing: People, technology, strategy. Pearson Education.
Цитирование в стиле Чикаго (17-е изд.)Lovelock, Chatterjee. Services Marketing: People, Technology, Strategy. New Delhi: Pearson Education, 2010.
Цитирование MLA (9-е изд.)Lovelock, Chatterjee. Services Marketing: People, Technology, Strategy. Pearson Education, 2010.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.