Gross, D., Shortle, J. F., & Thompson, J. M. (2008). Fundamentals of Queueing Theory (4th ed.). John Wiley & Sons.
Cita Chicago Style (17a ed.)Gross, Donald, John F. Shortle, y James M. Thompson. Fundamentals of Queueing Theory. 4th ed. New York: John Wiley & Sons, 2008.
Cita MLA (9a ed.)Gross, Donald, et al. Fundamentals of Queueing Theory. 4th ed. John Wiley & Sons, 2008.
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