Cita APA (7th ed.)

Besterfield, D. H. (2010). Total Quality Management. Pearson.

Cita Chicago (17th ed.)

Besterfield, Dale H. Total Quality Management. New Dehli: Pearson, 2010.

Cita MLA (9th ed.)

Besterfield, Dale H. Total Quality Management. Pearson, 2010.