APA (7th ed.) Zitazioa

Besterfield, D. H. (2010). Total Quality Management. Pearson.

Chicago Style (17th ed.) Zitazioa

Besterfield, Dale H. Total Quality Management. New Dehli: Pearson, 2010.

MLA (9th ed.) Zitazioa

Besterfield, Dale H. Total Quality Management. Pearson, 2010.