Besterfield, D. H. (2010). Total Quality Management. Pearson.
Chicagoスタイル(17版)引用形式Besterfield, Dale H. Total Quality Management. New Dehli: Pearson, 2010.
MLA(9版)引用形式Besterfield, Dale H. Total Quality Management. Pearson, 2010.
警告: この引用は必ずしも正確ではありません.