Besterfield, D. H. (2010). Total Quality Management. Pearson.
Chicago-čujuhus (17. p.)Besterfield, Dale H. Total Quality Management. New Dehli: Pearson, 2010.
MLA-čujuhus (9. p.)Besterfield, Dale H. Total Quality Management. Pearson, 2010.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.