Citazione Stile APA (7a Edizione)

Lovelock, C., & Wirtz, J. (2007). Services marketing (6th ed.). Pearson Prentice Hall.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher, e Jochen Wirtz. Services Marketing. 6th ed. Singapore: Pearson Prentice Hall, 2007.

Citatione MLA (9a ed.)

Lovelock, Christopher, e Jochen Wirtz. Services Marketing. 6th ed. Pearson Prentice Hall, 2007.