Cita APA (7th ed.)

Lovelock, C., & Wirtz, J. (2007). Services marketing (6th ed.). Pearson Prentice Hall.

Cita Chicago (17th ed.)

Lovelock, Christopher, i Jochen Wirtz. Services Marketing. 6th ed. Singapore: Pearson Prentice Hall, 2007.

Cita MLA (9th ed.)

Lovelock, Christopher, i Jochen Wirtz. Services Marketing. 6th ed. Pearson Prentice Hall, 2007.