APA (7th ed.) Zitazioa

Lovelock, C., Wirtz, J., & Chatterjee, J. (2007). Services marketing (5th ed.). Pearson Education.

Chicago Style (17th ed.) Zitazioa

Lovelock, Christopher, Jochen Wirtz, eta Jayanta Chatterjee. Services Marketing. 5th ed. New Delhi: Pearson Education, 2007.

MLA (9th ed.) Zitazioa

Lovelock, Christopher, et al. Services Marketing. 5th ed. Pearson Education, 2007.