APA-referens (7:e uppl.)

Lovelock, C., Wirtz, J., & Chatterjee, J. (2007). Services marketing (5th ed.). Pearson Education.

Chicago-referens (17:e uppl.)

Lovelock, Christopher, Jochen Wirtz, och Jayanta Chatterjee. Services Marketing. 5th ed. New Delhi: Pearson Education, 2007.

MLA-referens (9:e uppl.)

Lovelock, Christopher, et al. Services Marketing. 5th ed. Pearson Education, 2007.