Citazione Stile APA (7a Edizione)

Lovelock, C., & Wirtz, J. (2004). Services marketing: People, technology, strategy (5th ed.). Pearson Education.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher, e Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th ed. New Delhi: Pearson Education, 2004.

Citatione MLA (9a ed.)

Lovelock, Christopher, e Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5th ed. Pearson Education, 2004.