APA (7th ed.) Zitazioa

Hoffman, K. D., & Bateson, J. E. G. (2008). Services marketing: Concepts, strategies, and cases (3rd ed.). Cengage Learning.

Chicago Style (17th ed.) Zitazioa

Hoffman, K. Douglas, eta John E. G. Bateson. Services Marketing: Concepts, Strategies, and Cases. 3rd ed. New Delhi: Cengage Learning, 2008.

MLA (9th ed.) Zitazioa

Hoffman, K. Douglas, eta John E. G. Bateson. Services Marketing: Concepts, Strategies, and Cases. 3rd ed. Cengage Learning, 2008.