Lua APA (7ú heag.)

Hoffman, K. D., & Bateson, J. E. G. (2008). Services marketing: Concepts, strategies, and cases (3rd ed.). Cengage Learning.

Lua i Stíl Chicago (17ú heag.)

Hoffman, K. Douglas, agus John E. G. Bateson. Services Marketing: Concepts, Strategies, and Cases. 3rd ed. New Delhi: Cengage Learning, 2008.

Lua MLA (9ú heag.)

Hoffman, K. Douglas, agus John E. G. Bateson. Services Marketing: Concepts, Strategies, and Cases. 3rd ed. Cengage Learning, 2008.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.