Cita APA (7th ed.)

Fitzsimmons, M. (2006). Service management: Operations, strategy, information technology (5th ed.). গপএৎধ-িঐরষষ/ওৎরিহ.

Cita Chicago (17th ed.)

Fitzsimmons, Mona.J. Service Management: Operations, Strategy, Information Technology. 5th ed. Boston: গপএৎধ-িঐরষষ/ওৎরিহ, 2006.

Cita MLA (9th ed.)

Fitzsimmons, Mona.J. Service Management: Operations, Strategy, Information Technology. 5th ed. গপএৎধ-িঐরষষ/ওৎরিহ, 2006.