Fitzsimmons, M. (2006). Service management: Operations, strategy, information technology (5th ed.). গপএৎধ-িঐরষষ/ওৎরিহ.
Chicago Style (17th ed.) CitationFitzsimmons, Mona.J. Service Management: Operations, Strategy, Information Technology. 5th ed. Boston: গপএৎধ-িঐরষষ/ওৎরিহ, 2006.
MLA (9th ed.) CitationFitzsimmons, Mona.J. Service Management: Operations, Strategy, Information Technology. 5th ed. গপএৎধ-িঐরষষ/ওৎরিহ, 2006.
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