Service management operations, strategy, information technology /
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| Autor principal: | |
|---|---|
| Formato: | Livro |
| Publicado em: |
Boston :
গপএৎধ-িঐরষষ/ওৎরিহ,
c2006
|
| Edição: | 5th ed. |
| Assuntos: | |
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MARC
| LEADER | 00000nam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | 142923 | ||
| 005 | 20261026014851.0 | ||
| 040 | |a BD-SaJUCL |b eng |e rda |c BD-SaJUCL | ||
| 100 | 1 | |a Fitzsimmons, Mona.J | |
| 245 | 1 | 0 | |a Service management |b operations, strategy, information technology / |c James A. Fitzsimmons, Mona J. Fitzsimmons |
| 250 | |a 5th ed. | ||
| 264 | 1 | |a Boston : |b গপএৎধ-িঐরষষ/ওৎরিহ, |c c2006 | |
| 300 | |a xviii, 565 p. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 020 | |a 71244409 | ||
| 650 | 0 | |a Service industries--Management. | |
| 650 | 0 | |a Operations management. | |
| 650 | 0 | |a Information technology--Management. | |
| 942 | |c BK |n 0 | ||
| 999 | |c 142923 |d 142923 | ||