Citazione Stile APA (7a Edizione)

Lovelock, C. (2001). Services marketing: People, technology, strategy (4th ed.). Pearson Education.

Citazione stile Chigago Style (17a edizione)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. 4th ed. New Delhi: Pearson Education, 2001.

Citatione MLA (9a ed.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. 4th ed. Pearson Education, 2001.