Services marketing integrating customer focus across the firm /

I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Zeithaml, Valarie A.
Ētahi atu kaituhi: Bitner, Mary Jo, Gremler, Dwayne D.
Hōputu: Pukapuka
I whakaputaina: New Delhi : Tata McGraw-Hill, c2008
Putanga:5th ed.
Ngā marau:
Ngā Tūtohu: Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!

IBA

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Tau karanga: 658.8
Tārua 1 On Shelf