APA-viite (7. p.)

(2018). Services Marketing: Integrating customer focus across the firm (7th ed.). McGraw.

Chicago-viite (17. p.)

Services Marketing: Integrating Customer Focus Across the Firm. 7th ed. Chennai: McGraw, 2018.

MLA-viite (9. p.)

Services Marketing: Integrating Customer Focus Across the Firm. 7th ed. McGraw, 2018.