APA-ийн эшлэл(7 дахь хэвлэлт)

(2018). Services Marketing: Integrating customer focus across the firm (7th ed.). McGraw.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Services Marketing: Integrating Customer Focus Across the Firm. 7th ed. Chennai: McGraw, 2018.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Services Marketing: Integrating Customer Focus Across the Firm. 7th ed. McGraw, 2018.