Cita APA (7th ed.)

Heyman, R. (1994). Why Didn't you say that in the first place?: : how to be understood at work. Jossey-Bass.

Cita Chicago (17th ed.)

Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. San Francisco: Jossey-Bass, 1994.

Cita MLA (9th ed.)

Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. Jossey-Bass, 1994.