Heyman, R. (1994). Why Didn't you say that in the first place?: : how to be understood at work. Jossey-Bass.
Chicago-Zitierstil (17. Ausg.)Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. San Francisco: Jossey-Bass, 1994.
MLA-Zitierstil (9. Ausg.)Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. Jossey-Bass, 1994.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.