Heyman, R. (1994). Why Didn't you say that in the first place?: : how to be understood at work. Jossey-Bass.
Παραπομπή σε μορφή Chicago (17η εκδ.)Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. San Francisco: Jossey-Bass, 1994.
Παραπομπή σε μορφή MLA (9th εκδ.)Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. Jossey-Bass, 1994.
Πρόσοχή: Οι παραπομπές μπορεί να μην είναι 100% ακριβείς.