Heyman, R. (1994). Why Didn't you say that in the first place?: : how to be understood at work. Jossey-Bass.
Citazione stile Chigago Style (17a edizione)Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. San Francisco: Jossey-Bass, 1994.
Citatione MLA (9a ed.)Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. Jossey-Bass, 1994.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.