Heyman, R. (1994). Why Didn't you say that in the first place?: : how to be understood at work. Jossey-Bass.
Chicago (17e ed.) BronvermeldingHeyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. San Francisco: Jossey-Bass, 1994.
MLA (9e ed.) BronvermeldingHeyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. Jossey-Bass, 1994.
Let op: Deze citaties zijn niet altijd 100% accuraat.