Citação norma APA

Heyman, R. (1994). Why Didn't you say that in the first place?: : how to be understood at work. Jossey-Bass.

Citação norma Chicago

Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. San Francisco: Jossey-Bass, 1994.

Citação norma MLA

Heyman, Richard. Why Didn't You Say That in the First Place?: : How to Be Understood at Work. Jossey-Bass, 1994.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.