The complete customer service letter book. /

I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Werz, Edward W.
Hōputu: Pukapuka
Reo:Ingarihi
I whakaputaina: New York; McGraw-Hill, c1993.
Ngā marau:
Ngā Tūtohu: Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!