APA-viite (7. p.)

Lovelock, C. (2011). Services marketing: People, technology, strategy. Pearson.

Chicago-viite (17. p.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.

MLA-viite (9. p.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.