Lovelock, C. (2011). Services marketing: People, technology, strategy. Pearson.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रLovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.
एमएलए (9वां संस्करण) प्रशस्ति पत्रLovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.
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