APA način citiranja (7. izdanje)

Lovelock, C. (2011). Services marketing: People, technology, strategy. Pearson.

Čikaški stil citiranja (17. izdanje)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.

MLA način citiranja (9. izdanje)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.