Tohutoro APA (7th ed.)

Lovelock, C. (2011). Services marketing: People, technology, strategy. Pearson.

Tohutoru Kātū Chicago (17th ed.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.

Tohutoro MLA (9th ed.)

Lovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.