Lovelock, C. (2011). Services marketing: People, technology, strategy. Pearson.
Chicago-referens (17:e uppl.)Lovelock, Christopher. Services Marketing: People, Technology, Strategy. New Delhi: Pearson, 2011.
MLA-referens (9:e uppl.)Lovelock, Christopher. Services Marketing: People, Technology, Strategy. Pearson, 2011.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.