APA način citiranja (7. izdanje)

Timm, P. R. (2008). Customer service: Career success through customer loyalty. Pearson.

Čikaški stil citiranja (17. izdanje)

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. Delhi: Pearson, 2008.

MLA način citiranja (9. izdanje)

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. Pearson, 2008.