Cita APA (7a ed.)

Timm, P. R. (2008). Customer service: Career success through customer loyalty. Pearson.

Cita Chicago Style (17a ed.)

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. Delhi: Pearson, 2008.

Cita MLA (9a ed.)

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. Pearson, 2008.