APA-ийн эшлэл(7 дахь хэвлэлт)

Quinn, M. (2006). Superior customer service: The prompt approach to success. Prentice-Hall.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Quinn, Michael. Superior Customer Service: The Prompt Approach to Success. New Delhi: Prentice-Hall, 2006.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Quinn, Michael. Superior Customer Service: The Prompt Approach to Success. Prentice-Hall, 2006.