APA (7. basım) Alıntı

Peelen, E. (2005). Customer relationship management. Pearson.

Chicago Style (17. basım) Atıf

Peelen, Ed. Customer Relationship Management. New Delhi: Pearson, 2005.

MLA (9th ed.) Atıf

Peelen, Ed. Customer Relationship Management. Pearson, 2005.