Cita APA (7th ed.)

Bhasin, D. J. K. (2012). Customer relationship management. Dreamtech.

Cita Chicago (17th ed.)

Bhasin, Dr. Jaspreet Kaur. Customer Relationship Management. New Delhi: Dreamtech, 2012.

Cita MLA (9th ed.)

Bhasin, Dr. Jaspreet Kaur. Customer Relationship Management. Dreamtech, 2012.