Mukerjee, K. (2009). Customer relationship management: :a strategic approach to marketing. PHI Learning.
Chicago-viite (17. p.)Mukerjee, Kaushik. Customer Relationship Management: :a Strategic Approach to Marketing. New Delhi: PHI Learning, 2009.
MLA-viite (9. p.)Mukerjee, Kaushik. Customer Relationship Management: :a Strategic Approach to Marketing. PHI Learning, 2009.
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