Citazione Stile APA (7a Edizione)

Mukerjee, K. (2009). Customer relationship management: :a strategic approach to marketing. PHI Learning.

Citazione stile Chigago Style (17a edizione)

Mukerjee, Kaushik. Customer Relationship Management: :a Strategic Approach to Marketing. New Delhi: PHI Learning, 2009.

Citatione MLA (9a ed.)

Mukerjee, Kaushik. Customer Relationship Management: :a Strategic Approach to Marketing. PHI Learning, 2009.