Cita APA (7th ed.)

Stowell, D. M. (1997). Sales, marketing and continuous improvement: Sixbest practices to achieve revenue growth and increase customer loyalty. Jossey-Bass.

Cita Chicago (17th ed.)

Stowell, Daniel M. Sales, Marketing and Continuous Improvement: Sixbest Practices to Achieve Revenue Growth and Increase Customer Loyalty. San Francisco: Jossey-Bass, 1997.

Cita MLA (9th ed.)

Stowell, Daniel M. Sales, Marketing and Continuous Improvement: Sixbest Practices to Achieve Revenue Growth and Increase Customer Loyalty. Jossey-Bass, 1997.