Stowell, D. M. (1997). Sales, marketing and continuous improvement: Sixbest practices to achieve revenue growth and increase customer loyalty. Jossey-Bass.
Citace podle Chicago (17th ed.)Stowell, Daniel M. Sales, Marketing and Continuous Improvement: Sixbest Practices to Achieve Revenue Growth and Increase Customer Loyalty. San Francisco: Jossey-Bass, 1997.
Citace podle MLA (9th ed.)Stowell, Daniel M. Sales, Marketing and Continuous Improvement: Sixbest Practices to Achieve Revenue Growth and Increase Customer Loyalty. Jossey-Bass, 1997.
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