Cita APA (7th ed.)

Besterfield, D. H. (2003). Total quality management (3rded.). Pearson.

Cita Chicago (17th ed.)

Besterfield, Dale H. Total Quality Management. 3rded. New Delhi: Pearson, 2003.

Cita MLA (9th ed.)

Besterfield, Dale H. Total Quality Management. 3rded. Pearson, 2003.