APA (7th ed.) Zitazioa

Besterfield, D. H. (2003). Total quality management (3rded.). Pearson.

Chicago Style (17th ed.) Zitazioa

Besterfield, Dale H. Total Quality Management. 3rded. New Delhi: Pearson, 2003.

MLA (9th ed.) Zitazioa

Besterfield, Dale H. Total Quality Management. 3rded. Pearson, 2003.