Citazione Stile APA (7a Edizione)

Besterfield, D. H. (2003). Total quality management (3rded.). Pearson.

Citazione stile Chigago Style (17a edizione)

Besterfield, Dale H. Total Quality Management. 3rded. New Delhi: Pearson, 2003.

Citatione MLA (9a ed.)

Besterfield, Dale H. Total Quality Management. 3rded. Pearson, 2003.