Besterfield, D. H. (2003). Total quality management (3rded.). Pearson.
Chicagoスタイル(17版)引用形式Besterfield, Dale H. Total Quality Management. 3rded. New Delhi: Pearson, 2003.
MLA(9版)引用形式Besterfield, Dale H. Total Quality Management. 3rded. Pearson, 2003.
警告: この引用は必ずしも正確ではありません.