APA (7. basım) Alıntı

Besterfield, D. H. (2003). Total quality management (3rded.). Pearson.

Chicago Style (17. basım) Atıf

Besterfield, Dale H. Total Quality Management. 3rded. New Delhi: Pearson, 2003.

MLA (9th ed.) Atıf

Besterfield, Dale H. Total Quality Management. 3rded. Pearson, 2003.