Leveraging Emotional and Artificial Intelligence for Organisational Performance
This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, th...
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| Format: | Électronique eBook |
| Langue: | anglais |
| Publié: |
Singapore :
Springer Nature Singapore : Imprint: Springer,
2023.
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| Édition: | 1st ed. 2023. |
| Sujets: | |
| Accès en ligne: | https://doi.org/10.1007/978-981-99-1865-2 |
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Table des matières:
- Introduction
- Demystify emotional intelligence
- Demystify artificial intelligence
- EI and employees
- EI and customers
- AI and employees
- AI and customers
- Development of artificial intelligence service quality scale
- EI, AI and employees
- EI, AI and customers
- EI, AI, employees and customers.