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Leveraging Emotional and Artificial Intelligence for Organisational Performance

This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, th...

Deskribapen osoa

Gorde:
Xehetasun bibliografikoak
Egile nagusia: Prentice, Catherine (Egilea)
Erakunde egilea: SpringerLink (Online service)
Formatua: Baliabide elektronikoa eBook
Hizkuntza:ingelesa
Argitaratua: Singapore : Springer Nature Singapore : Imprint: Springer, 2023.
Edizioa:1st ed. 2023.
Gaiak:
Artificial intelligence.
Industrial organization.
Knowledge management.
Business ethics.
Artificial Intelligence.
Organization.
Knowledge Management.
Business Ethics.
Sarrera elektronikoa:https://doi.org/10.1007/978-981-99-1865-2
Etiketak: Etiketa erantsi
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Aurkibidea:
  • Introduction
  • Demystify emotional intelligence
  • Demystify artificial intelligence
  • EI and employees
  • EI and customers
  • AI and employees
  • AI and customers
  • Development of artificial intelligence service quality scale
  • EI, AI and employees
  • EI, AI and customers
  • EI, AI, employees and customers.

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